(Non-Returnable Products)
At Laxiva Beauty, customer safety and product hygiene are our highest priorities.
Due to the nature of skincare, haircare, and personal care products, all products sold on our website are non-returnable and non-exchangeable once delivered.
Returns Not Accepted For
- Opened products
- Used products
- Products with damaged or tampered packaging
- Change of mind
- Incorrect product ordered by the customer
- Personal preference
Damaged, Defective, or Incorrect Product
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery.
To process your request, please provide:
- Order Number
- Clear photographs of the product
- Complete unboxing video
After verification, we may provide:
- A replacement product, or
- A refund (where applicable)
Claims raised after 48 hours of delivery may not be accepted.
Refund Process
If a refund is approved, it will be processed to the original payment method within 5–7 business days after approval.
Processing time may vary depending on your bank or payment provider.
Contact Us
Email: support@laxivabeauty.com
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)